Returns & Exchanges

We want you to be completely satisfied with your purchase from The New York Public Library Shop; if you are not, we accept returns and exchanges on unworn, unwashed apparel within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to return.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags are attached, and include a copy of your packing slip inside the box.

3

Print and Attach Label

Download and print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return parcel.

4

Ship and Track

Drop off your package at any authorized carrier location and keep your tracking number until your refund or exchange has been fully processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing