Frequently Asked Questions

Everything you need to know about shopping at The New York Public Library Shop.

How long will it take for my order to arrive?

Standard shipping typically takes 5–7 business days within the United States. Expedited shipping options are available at checkout if you need your literary gifts sooner.

What is your return policy for apparel and accessories?

We accept returns and exchanges on unworn, unwashed apparel and accessories within 30 days of purchase. Items must have original tags attached and be accompanied by a receipt.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and are calculated during the checkout process.

How can I track my order?

Once your order is shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Are your products ethically sourced?

We prioritize working with vendors who follow ethical manufacturing practices. Many of our apparel items are made from sustainable materials and printed locally in New York.

Does my purchase support the Library?

Yes, every purchase you make directly supports The New York Public Library's collections, programs, and services for all New Yorkers and visitors.